Legal notice

Seller

Satoko Tokoro

Representative

Satoko Tokoro

Address

101-0024, Tokyo,Kandaizumicho,Chiyoda-ku, 1-6-16, Japan

Phone Number

+819022759524

Email Address

okuprints@gmail.com

Support Hours

Monday - Friday, 10:00 AM - 6:00 PM JST (excluding holidays)  

Selling Price

We plan to use the base price as the selling price (including tax)

Shipping Fees

Included in product price. No additional shipping charges.

Additional Fees (Other Than Product Price)

No additional fees beyond the listed product price. Shipping is included.

Delivery Timeframe

7-25 business days (2-5 days production + 5-20 days shipping depending on destination)

Payment Methods and Timing

Credit Card (Visa, Mastercard, AMEX), PayPal, Shop Pay. Charged at time of purchase.   

Return Period

Within 14 days of delivery for defective or damaged items only.  

Refund Policy

Full refund or free replacement for defective/damaged products. Custom and personalized items are non-refundable. Contact okuprints@gmail.com with photos of the issue.   

Return Shipping Policy

 Return shipping costs covered by seller for defective items. Printify handles reprint/refund for manufacturing defects and shipping damage.